We are a small team of just a few humans, a couple ducks, two cats (one basically feral) and a border collie, and while we do our best to process orders in 1-3 business days sometimes Gronk (the duck) gets behind. We appreciate your patience with us as we grow!

We offer free shipping on orders over $100 and otherwise charge a flat rate of $9. We will send you an email as soon as your order has left our HQ (garage) with tracking info.

We know it's always hard to figure out your size in a new brand so please do visit our size and fit page to try your best. Returns can be super hard on a small business but want you to find your right Creature size so we will handle free returns. At the moment we do not offer exchanges so your best bet is to return it and place a new order in your new size!

Returns are free for 30 days unworn, no ferret hair, with all tags and packaging, you know the drill. Visit the returns page within your account to start a return.